Contact Us

- Ordering and shipping

When will I receive my order?
The processing of your order, the manufacturing and the delivery (free of charge) take 20 to 30 working days. We make every effort to ensure that you receive your order as quickly as possible without compromising the quality of the products.


How can I track my package?
A tracking number is automatically issued when your package is dispatched. Visit our "Tracking parcels" page with this number.


How much does delivery cost?
We deliver our products worldwide. There is no minimum purchase quantity and all our deliveries are free of charge. In order to satisfy all orders, we deliver from several warehouses around the world.


My order is not complete
If your order contains several items, depending on available stocks and shipping warehouses, they can be sent separately. Don't worry, your package will arrive soon.


I have not received my package
Thanks to our secure delivery service, KnifeMarkt takes care of the formalities for you. We take full responsibility for a lost or damaged package by placing a new order at our expense.

 

- Cancellation and return

Can I change my order?
It is possible to modify your order during processing. Once you have received a tracking number and a shipping confirmation, the order is then handed over to our delivery service provider and we no longer have the possibility to modify it.


Can I cancel my order?
It is entirely possible to cancel your order. However, if the order is already being processed, a refund can be made once the package is returned to the sender.

Please do not hesitate to contact our customer service at the following address: info@knifemarkt.com - Our team will deal with your request as best as possible.


I would like to return an item
We can only accept a return in the case of a proven product defect. Our articles are subject to very strict quality controls before each shipment.

However, if your products have a manufacturing defect, please send us a photo of the product concerned (in the original packaging if possible) to info@knifemarkt.com indicating your order number. To be eligible for return, your item must be unused and in the same condition as when you received it.

 

- Security

What method of payment do you accept?
Your security is our priority: our site only offers safe and guaranteed payment methods.

We accept : Credit cards and debit cards.

Our online payment services include : Paypal* G2A Pay*

As a banking institution within the European Union, PayPal offers you more than 10 years of experience in the field of secure online payments. It is simple, fast, free and internationally recognised for its efficiency. *G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods (Mastercard, Visa) to offer you a maximum of payment possibilities. Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques at the moment.


Is my information secure?
Yes !

Yes, the mention "HTTPS" in the URLs of our shop testifies to the quality of our services. HTTPS is a variant of "http", secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As online merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft. Visually, the SSL certificate is represented by a padlock that appears in the web browser's url bar. It is also represented by an "s" which stands for "secure" and is added to the "http" protocol on the website in the address bar.


Can I cumulate my discount codes?
No. Except in exceptional cases, we only accept one discount code per order.


I have received an import tax
KnifeMarkt ships its products all over the world legitimately. However, the buyer is responsible for the import taxes of his country, we do not accept any liability.

Contact us

E-mail contact for any questions: info@knifemarkt.com

Telephone: +1 9781269038

Team KnifeMarkt,


Our parent company : KnifeMarkt.com


Square Frédéric Chopin, Lille, France